Type of Customer & Domain

A mid-sized home warranty provider operating across three states in the U.S., specializing in residential appliance and system coverage for new and resale homes.

Context

The provider had grown steadily but struggled with claims resolution as volume increased. Existing manual processes and siloed systems were no longer sustainable, causing delays, bottlenecks, and high customer attrition.

The Challenge

Home warranty providers often experience claim resolution delays due to fragmented processes, disconnected systems, and high manual workload. These inefficiencies drive customer dissatisfaction, increase support costs, and result in operational bottlenecks.

The asmbel Solution

By adopting asmbel’s Claims Management module, a mid-sized home warranty company transitioned to a fully digitized workflow. Claims were automatically routed, tracked, and settled within the same system, providing full visibility across departments. asmbel enabled auto-assignments to contractors, integrated document uploads, and real-time customer notifications.

The Outcome

• Claims resolution time reduced by 45% within three months
• Customer satisfaction (CSAT) scores rose by 32%
• Support team workload decreased by 28%

Takeaway

Faster, more accurate claims handling reduces churn and improves operational efficiency without scaling your team.

Request a demo